Privacy Policy

This information is provided so that you can better understand the security and privacy measures that have been put in place to protect the information that you provide to Visa Migration Options.

What personal data do we collect and store?

Visa Migration Options collects data and documents and sensitive personal information that is provided by you for the purpose of assessing, preparing, and lodging your visa/migration matter.

Do we automatically collect other data or use Cookies?

We automatically receive certain types of data whenever you interact with the Client Portal. For example, when you use the Client Portal our systems automatically collect your IP address and the type of browser or operating system you use. We may also collect standard access data, such as the time and date of accessing the Client Portal, usage of the Client Portal and error tracking. We use such data to help us understand how our visitors use the Client Portal, to address performance issues and to manage security.

We also use session-based cookies to manage your login to the Client Portal. These session cookies exist only during one session and disappear from your computer when you close your browser or turn of your computer.

These processes and cookies do not collect data that individually identifies a visitor. All usage data that is collected is aggregated and anonymous. It is only used to tell us how our Client Portal is used so that we can optimize our users experience.

By using the Client Portal, you are consenting to our use of cookies and our collection and processing of usage data and the usage of services such as Raygun to assist us with this processing. Please note that if you decide not to accept our Client Portal cookies, you may not be able to use certain features of the Client Portal.

How and where is my personal data stored?

We encrypt the personal data and files that you enter into the Portal using the AES-256 standard, which is the same encryption standard used by banks to secure customer data. Encryption for storage is applied at the time the data and files are saved or submitted.

The Portal uses Azure for data storage using exclusively its data centres in Australia. Azure stores data over several large-scale data centres. According to Azure, they use military grade perimeter control berms, video surveillance, and professional security staff to keep their data centres physically secure. You can find more information about Azure’s security on their website.

How do I see or edit my personal data?

For Documents: If you have uploaded a document to the Client Portal, you can view details of what you have sent by clicking the + button next to the document list or by opening up the secure message used to submit the document. Note that once the document is submitted it is securely transmitted and then is deleted permanently from the Client Portal Server.

For Questionnaires: If you have not submitted a Questionnaire, you can log in to the Portal you can edit your data by clicking through the pages/fields of the Client Portal and manually change your data yourself. Once you have submitted your Questionnaire, your data is automatically and permanently deleted from the Client Portal after it has been securely transmitted to your Visa Migration Options migration specialist.

Is my personal data backed up?

Redundant backups of encrypted data stored in the Client Portal are stored in multiple locations in Australia to prevent the remote possibility of data loss. These backups include geo-replication of the data to a separate Azure data centre located in Australia. All backups are deleted automatically after 90 days.

Children

The Client Portal is not intended for use by children. Due to the nature of the services provided by Visa Migration options, personal details of children may be entered in to the Client Portal but only with the permission of an authorised adult responsible for that child.

Disclosure of Data and Compliance with Laws and Law Enforcement

Other than stated above, unless required by law, we do not share your data with any third party.

Policy Changes

We may change this Policy at any time and from time to time. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Policy or other notice on the Website. We encourage you to review this Policy to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Policy.

Questions, Concerns and Complaints

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer. We may ask you to put your complaint in writing and to provide details about it.

We may discuss your complaint with our personnel and our service providers as appropriate.

We will investigate the matter and attempt to resolve it in a timely way. We will inform you in writing about the outcome of the investigation.  If we do not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, we will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.

Your Authorisation

When using any of our services you consent to the collection, transfer, storage, disclosure and uses of your information, as described in this Privacy Policy.

Contact Details of our Privacy Officer

To contact our Privacy Officer please send an email or letter marked to the attention of "The Privacy Officer" at support@visamigrationoptions.com